Shipping & Returns

• How long do I have to return? Do I need to pay for the shipping?

1. We gladly accept returns within 15 days of receipt for most items in new condition.

2. Shipping is free.

• I've received a damaged or defective item. What should I do?

1. Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
(1) Your order number

(2) Product name

(3) Describe the damage/defects and provide clear photos

2.contact us: service@ellen-ella.com

• How do I make a return?

1. contact us: service@ellen-ella.com

2. provide details

(1) Your order number

(2) Product name

(3) Describe the damage/defects and provide clear photos

• How will I get my refund？

Your request will be processed within 3 business days after we receive your return.